Customer Contact Options for Certain Asylum-Related and Other Protected Populations
U.S. Citizenship and Immigration Services (USCIS) is updating policy guidance in the USCIS Policy Manual to clarify customer service options available to certain noncitizens whose applications or processes are subject to confidentiality protections. Such noncitizens include applicants of the Application for Asylum and for Withholding of Removal ( Form I-589 ); applicants of the Application for Suspension of Deportation or Special Rule Cancellation of Removal (Pursuant to Section 203 of Public Law 105-100 (NACARA)) ( Form I-881 ); and noncitizens in the credible fear, reasonable fear, and Safe Third Country Agreement screening processes.