Fees, forms & filingPOLICY UPDATE
Case Assistance and Feedback
U.S. Citizenship and Immigration Services (USCIS) is updating policy guidance in the USCIS Policy Manual to align with current case assistance and feedback avenues.
Effective date and application
This guidance, contained in Volume 1 of the Policy Manual, is effective immediately
Key changes
- U.S. Citizenship and Immigration Services (USCIS) is updating policy guidance in the USCIS Policy Manual to align with current case assistance and feedback avenues.
- Updates information on USCIS case assistance tools and resources to reflect the expansion of online tools and resources.
- Updates information on changes of address, including providing information on the self-service change of address tool available through a USCIS online account and updating how USCIS resolves address discrepancies. 1 The Contact Us webpage provides information on specific case assistance options for certain populations.
- Updates information on scheduling in-person customer service appointments to align with the current scheduling tool and processes.
- Updates and clarifies information on providing feedback to USCIS.
Related Policy Manual sections
- 1 USCIS-PM A.1 - Chapter 1 - Purpose and BackgroundUSCIS
- 1 USCIS-PM A.2 - Chapter 2 - Web-Based InformationUSCIS
- 1 USCIS-PM A.3 - Chapter 3 - Types of AssistanceUSCIS
- 1 USCIS-PM A.4 - Chapter 4 - Service Request Management ToolUSCIS
- 1 USCIS-PM A.7 - Chapter 7 - Privacy and ConfidentialityUSCIS
- 1 USCIS-PM A.9 - Chapter 9 - Feedback, Complaints, Misconduct, and DiscriminationUSCIS
- 1 USCIS-PM A.10 - Chapter 10 - Changes of AddressUSCIS
