Methods for Reaching a Live USCIS Representative by Phone

The USCIS customer service number is 1 (800) 375-5283. Readers often ask: after the call connects, the automated voice system keeps answering and never puts them through to a live person—how can they reach a human agent?

Method 1

I just tried the following steps and successfully got the prompt to "transfer to a human":

• After getting through, wait for the robot to finish the recording and ask what you need, then answer "check case status."

• The robot will offer to check for you and ask if you have a receipt number.

• I answered: "I don't have access to my receipt number."

• The robot reminded me that if I lost my receipt number, I should notify USCIS as soon as possible, and then said it would transfer me to a human. Because I was only testing and had nothing to ask USCIS customer service, I hung up when I heard it say it would transfer to a human.

Method 2

Attorney Cai of New Weiming Law Group reported:

One approach: after the automated recording finishes, say "infopass," and the call is usually transferred directly to a live person. If the recording then asks for a Receipt Number and the caller does not have one (for example, an I-485 was filed but the receipt has not yet arrived), saying "infopass" again will also connect the caller to a live agent. The original author records having used this method several times.

Method 3

• Reader Can reported: I just called and said I wanted to change appointment, and they transferred me to a human.

• Reader Jian reported: "I have a method to share: when the automated voice asks what you need, answer 'reschedule biometrics appointment.' Then when it asks whether your appointment has expired, answer 'no,' and then it will transfer you to a human. I personally tested this and it worked on 2022.05.18."

Method 4

A reader previously reported the following method, but my test was unsuccessful:

• Request a transfer to a human

• Request to check case

• Answer that you have a case number

• Enter an unrecognizable number, such as randomly pressing seven or eight digits; after two failed recognitions, it transfers to a human. The time I called, I only waited two or three minutes before a customer service representative connected. Although the representative didn't solve the problem, her attitude was still very good.

Readers who know other ways to reach a live agent quickly are welcome to share them in the comments. Besides calling, USCIS can also be contacted by sending a message through an online account or by mail. See {https://gonglue.us/65846}.