General policyPOLICY UPDATE
Application Support Center Reschedule Requests and Missed Appointments
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance in the USCIS Policy Manual to address procedures related to biometric services appointments at an Application Support Center (ASC).
Effective date and application
This guidance, contained in Volume 1 of the Policy Manual, is effective immediately
Key changes
- U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance in the USCIS Policy Manual to address procedures related to biometric services appointments at an Application Support Center (ASC).
- Explains that requests to reschedule a biometric services appointment must be made through a myUSCIS online account or to the USCIS Contact Center.6 USCIS does not accept requests to reschedule by mail or in person at a USCIS office.
- Clarifies how USCIS evaluates a timely request to reschedule a biometric services appointment for good cause.
- Explains that USCIS may consider an untimely request to reschedule a biometric services appointment, and the effect of failing to appear for an appointment.
