Family & childrenPOLICY UPDATE
Customer Service Options for Refugee/Asylee Relative Petition (Form I-730)
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance in the USCIS Policy Manual to clarify the customer service options available to petitioners of Refugee/Asylee Relative Petition (Form I-730).
Effective date and application
This guidance, contained in Volume 1 of the Policy Manual, is effective immediately
Key changes
- U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance in the USCIS Policy Manual to clarify the customer service options available to petitioners of Refugee/Asylee Relative Petition (Form I-730).
- Explains that USCIS Contact Center personnel may respond to inquiries regarding Form I-730 petitions after identity and authorization verification is completed. They may also direct benefit requestors seeking information about these petitions to access available online USCIS Tools and Resources, the Case Status Online tool (which may help the petitioner determine the current status of their pending petition), or the Form I-730 webpage, where appropriate.
